Customer Service & Shipping FAQs

1. Where do you ship?

We currently ship within the continental United States. We do not offer international shipping at this time.

2. How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days depending on your location.

3. Do you offer expedited shipping?

Yes, expedited shipping options are available at checkout. Delivery times and rates will vary based on your selected method.

4. How much does shipping cost?

After opening, please refrigerate and use within the recommended time on the label to maintain peak freshness and flavor.

5. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also log in to your account to view order status.

6. What should I do if my order arrives damaged?

Please email us at support@pickerfresh.com within 48 hours of delivery with your order number and a photo of the damage. We’ll make it right.

7. Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@pickerfresh.com.

8. Do you accept returns?

Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, please reach out—we’re happy to help.

9. Do you ship to PO Boxes or APO/FPO addresses?

Yes, we do ship to PO Boxes and military addresses. Please allow additional time for delivery.

10. How can I contact customer service?

You can reach our team by email at support@pickerfresh.com. We respond to all inquiries within 1–2 business days.

Still need assistance?

If you're still unsure about any of our products, drop us a message via the form on our contact page.

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